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Independent Aftersales Consultancy

Your Aftersales Department Is Leaving Money on the Table

Most dealerships lose £50,000–£200,000 in Aftersales revenue every year through inefficiency, missed upsells, and broken processes. They don’t know it’s happening because no one is looking at the right numbers. We are.

Get Your Free Audit Consultation →

No obligation. 15 minutes. Completely confidential.

60+
KPIs Assessed Per Audit
9
Audit Pillars
50+
Staff Managed at Senior Level
7
Days to Your Report
Sound Familiar?

The Problems No One Is Solving for You

  • Amber conversion stuck below 40% — thousands in advisory work walks out the door every month
  • Hours sold never match hours attended — and nobody can explain the gap to you
  • £
    Parts sitting on shelves for 12+ months while your first-time pick ratio keeps falling
  • !
    Manufacturer demanding NPS scores but can’t supply parts on time — your team takes the hit
  • ×
    Service Advisors are order-takers, not revenue generators — and you know it
  • ?
    You suspect the department could do more but you don’t know where to start pulling the thread
Car dealership service bay
Every undiagnosed inefficiency is profit walking out the door.
What We Do

Nine Pillars. One Report. Complete Clarity.

Aftersales Profit conducts remote, confidential audits of your entire Aftersales department. You send us your KPIs. We send you back a report that tells you exactly where the money is leaking — and how to plug it.

PILLAR 01
Revenue Performance & Financial Health
Labour sales vs target, retail recovery rate, gross profit margins, forecast vs budget variance
PILLAR 02
Workshop Efficiency
Hours attended vs sold, utilisation, productivity, first-time fix rate, comeback analysis
PILLAR 03
VHC Upsell & Conversion
Amber conversion, red work sold, tyres sold, pipeline booking rates, revenue per VHC
PILLAR 04
Customer Retention & Satisfaction
NPS scores, CSI surveys returned vs volume, repeat visit rates, complaint resolution
PILLAR 05
Parts Department Operations
First-time pick ratio, stock value, aged & dead stock, turnover as % of stock, back orders, GP target
PILLAR 06
Warranty Process & Audit Compliance
Claim approval rates, job card quality, warranty admin accuracy, audit readiness
PILLAR 07
Service Advisor Performance
Upsell per job card, presentation standards, deposit processes, customer handling
PILLAR 08
People Leadership & HR Navigation
Technician performance, EV capability gaps, absence management, workshop morale
PILLAR 09
Cross-Departmental Alignment
Sales/Service friction, manufacturer relations, retail standards compliance, head of business pressure points
Modern automotive workshop
£100k+
Revenue Gap Between Average and Top-Performing Dealers
Average amber conversion: 35%. Top performers: 70%+. That’s just one KPI. We assess over sixty.
Pricing

Clear Pricing. No Surprises.

Every package includes a confidential report, prioritised action plan, and a walkthrough call.

Essential Audit
£1,500
One-off engagement
  • Single department focus (Service OR Parts)
  • 15-page confidential report
  • Delivered in 5 working days
  • 60-minute walkthrough call
  • Quick-win action plan
Get Started →
Audit + Retainer
£5,000
then £750–£1,500/month
  • Full audit + monthly advisory calls
  • Ongoing KPI tracking & accountability
  • Priority email support
  • Quarterly re-audit included
  • Direct access to senior consultant
Get Started →

Need Boots on the Ground?

Our 2-Day On-Site Intensive starts at £5,000 and includes full audit plus workshop floor observation, advisor shadowing, and findings that data alone can’t reveal. Travel and accommodation included. Ask us about it →

Professional data analysis and reporting
Why Aftersales Profit

Built by Someone Who’s Lived It

Senior-Level Experience

Built by a senior Aftersales leader who has managed 50+ staff and delivered results at the highest level across UK and European automotive. We know what a 6am toolbox talk looks like when utilisation is at 62%.

Completely Independent

No manufacturer ties. No franchise loyalty. No agenda other than making your Aftersales department more profitable. We tell you what manufacturer-approved consultants won’t.

Remote-First, Europe-Wide

No travel costs passed on to you. We serve dealers across the UK and Europe with the same quality and speed, regardless of location.

The Report Pays for Itself

If our audit helps you recover even 5% more hours sold, that’s worth £50,000+ annually. Our fee is a rounding error against the revenue sitting on your workshop floor.

Process

How It Works

From first conversation to actionable results in under two weeks.

1
Book a Call
Free 15-minute consultation to confirm the audit is right for you. No hard sell.
2
Send Your KPIs
Complete our confidential intake form with 3 months of department data. We guide you through it.
3
Get Your Report
Detailed audit delivered in 5–7 working days with a prioritised action plan and industry benchmarks.
4
Grow
Implement the recommendations. Optional retainer keeps you accountable and on track.

“Every dealership I’ve ever walked into has at least £50,000 of recoverable revenue hiding in plain sight. The data is there. Someone just needs to look at it properly.”

— Aftersales Profit, Founder

FAQ

Questions We Get Asked

Do you need to visit my dealership?
No. Our standard audits are entirely remote. You send us data, we send you the report. On-site visits are available as a premium option for dealers who want boots-on-the-ground observation, advisor shadowing, and workshop floor analysis.
Is my data confidential?
Absolutely. All data is treated as strictly confidential under NDA. We never share, publish, or disclose any dealership-specific information. Your competitors will never see your numbers.
What franchises do you work with?
All of them. Our methodology is franchise-agnostic. Whether you’re a volume brand or a premium marque, the fundamentals of Aftersales profitability are the same. We’ve worked across the full spectrum.
How quickly will I see results?
Most dealers see measurable improvement within 30–60 days of implementing the action plan. Quick wins like amber follow-up processes and advisor presentation fixes can show results within the first week.
I’m a group with multiple sites. Do you offer network-wide audits?
Yes. We offer pilot audits on a single site, with network rollout pricing from £3,000 per site and group retainers from £2,000/month for groups wanting consistency across their entire Aftersales operation.
Who is behind Aftersales Profit?
We’re a specialist Aftersales consultancy built by senior automotive professionals with decades of hands-on experience managing large-scale Service, Parts, and Warranty operations across the UK and Europe. Our work speaks for itself — we let the results do the talking.
Let’s Talk

Ready to Find the Money You’re Missing?

Book a free, no-obligation 15-minute consultation. We’ll discuss your department and confirm whether an audit is the right next step.

Book Your Free Consultation →

Or email us directly: hello@aftersalesprofit.com

AFTERSALES PROFIT

Confidential Aftersales Consulting for Automotive Dealers

© 2026 Aftersales Profit. All rights reserved.

hello@aftersalesprofit.com • www.aftersalesprofit.com